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KMID : 1138720060320010041
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Korean Public Health Research
2006 Volume.32 No. 1 p.41 ~ p.52
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Comparative Analysis On Patient Satisfaction Level of Public / Private Hospitals in a Local city
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Park Jong-Young
Han Sung-Hyun
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Abstract
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The purpose of this study was to investigate to Improve the qual~ty of medical service provided by hospitals by comparatively analyzing the degree of public perception and satisfaction of out-patients of each groups, the public and private hospitals of a provincial city. The method of this study is as follows. For this study, we arbitrarily selected one public hospital and two private hospitals in a provincial city, and among the out-patients and guardians who had visited the three hospitals, surveyed a total of 600 person(respondents of public hospital and private hospitals were each 300 person). This survey was conducted from Feb lst, 2005 to Mar 30th. 2005, and collection of data were carried out through both the questionnaire survey and interview survey. The summarized findings of this study are as follows. Patients under 50 years old, female and high educated patients have tendency to prefer the private hospitals The degree of satisfaction on kindness and personal relations was an average of 31 lj(3~8.15) out of the total 55. the degree of kindness(41 21h8.49) of the public hospital indicated significantly higher than that of the private hospitals(36.8917 12). and in the degree of service satisfaction, the public hospitaI(21.39i3 99) showed a higher polnt than the private hospitals(l7 74*3.54), However, the public hospitals were turned out to meet the patients’ need better in medical treatment and convenience of facility than the private hospitals, but ~t was not statistically significant Therefore, we expect that thls study maybe used as a basic managerial data to guide the survival of each hosp~tal, and improvement of the quality of medical service in hospitals dependant upon the type of foundation private or public.
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KEYWORD
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public hospital, private hospital, degree of kindness, convenience, client satisfaction
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